Course introduction

Find out what a Customer Success career has to offer you.

Are you analytical but love talking people? Or perhaps you studied consumer behaviour and it fascinates you. If you have a mix of some technical skills, some data skills and good communication skills then a career in Customer Success could be for you.

In this online training course we will show you what the Customer Success function in a tech company actually does. You will learn why Customer Success is not Customer Service and why the key metrics of lifetime value (LTV) and monthly recurring revenue (MRR) are all important. This short course explains what you may do on a day to day basis as a customer success exec and crucially the mix of data, tech and communication skills you will need to be successful.

Who's it for?

Technical grads who don't want to be a developer.
Communication grads who have an aptitude for data and technology.
People who naturally combine an analytical mindset with communication and a love of tech.

At a glance

Takes 2 hours
Free - funded by us
Beginner level
3 modules and 7 videos
3 quizzes

What will I learn about?

Module 1 - Customer Success explained

Lesson 1 - What is Customer Success?
Lesson 2 - Customer Success vs Customer Support
Quiz 1 - Understanding the core principles of customer success

Module 2 - Understanding key customer success metrics

Lesson 3 - Understanding MRR and ARPU
Lesson 4 - How to calculate Customer Lifetime Value and Churn
Quiz 2 - Understanding key customer success metrics

Module 3 - The Customer Success Executive Role

Lesson 5 - The Customer Success Executive Role Explained
Lesson 6 - Skills needed for a Customer Success role
Lesson 7 - What to expect in your first few weeks as a Customer Success Executive
Quiz 3 - The Customer Success Executive role, skills and experience.

Apply now

Customer Success Training